TERMS AND CONDITIONS

Article 1 – Recognition by the General Commission for Tourism:

The owner certifies that the property is rented in conformance with the rules set by the Wallonia Tourist board from the 1st of April, 2010.

Article 2 – Conclusion of the contract:

For both direct and online reservations, the reservation is only considered finalised after the receival of all of the due amount of the overall rental.

Article 3 – Subletting:

The renter signs the rental agreement in the renter’s name and on the renter’s own behalf. The rental cannot be used even partially by third parties, physical people, or corporations, unless stated by a writer agreement by the owner.

Any non-respect of the rental agreement by the owner on the above point is likely to result in the immediate resiliation with full fault linked with the renter, with no recourse to refund from the owner to the renter.

Article 4 – Payment:

The overall amount of the reservation must be paid by the renter in euros, unless an alternative arrangement is made.

The payment of the rental is generally made online through the Villa Wood website (www.villawood.be) or via different OTA (Online Travel Agencies) such as Booking, Airbnb, etc.

In cases of direct rentals without intermediary, the renter can pay online through a secure link, or do a bank transfer for the total amount due for the rental.

The payment of the rental, even if partial, is considered as acceptance of these general conditions.

Article 5 – Cancellation of the renter or advance departure:

The applicable cancellation conditions are defined according to the fare option chosen when reserving online or directly with the owner:

For 2-night rentals:

• If the renter cancels 15 calendar days or more before the start date of the rental, the total amount will be refunded to the renter.
• If the renter cancels less than 15 calendar days before the start date of the rental, the total amount will remain with the owner without refund.

For rentals of 3 nights or more:

• If the renter cancels 30 calendar days or more before the start date of the rental, the total amount will be refunded to the renter.
• If the renter cancels less than 30 calendar days before the start date of the rental, the total amount will remain with the owner without refund.

In the case of non-refundable rates: If the renter cancels at any moment, the total amount will remain with the owner without refund.

No partial or full refunds are given to the renter if the renter leaves in advance before the departure date, without exception.

Article 6 – Cancellation by the owner in the case of force majeure:

The owner can cancel the rental contract if it is reasonably considered that the owner cannot fulfill the contract due to unforeseen or exceptional circumstances. Faced with the case of force majeure, the total amount of the rental will be refunded to the renter, while excluding any other compensation of any nature.

Article 7 – Arrival/departure:

Arrival : The cottage is available on the arrival day after 4 pm CET, except if the “early check-in” option is applied (according to availability). The renter is asked to do whatever is necessary to arrive at the planned time of arrival according to the reservation.

In the event of a late or delayed arrival, the renter must notify the owner (or his representative). If the renter has not shown up within 24 hours of the arrival time without notifying the owner, the owner can cancel the reservation, and receive full payment for the rental from the renter.

Departure: The renters must exit the cottage on the final day before 11 am, unless the renter selects the option called “late check-out” (according to availability). If the renter does not exit the place at the registered departure time, a 5% extra fee will be added to the overall costs.

Article 8 – Exit inspection, inventory and maintenance:

An inspection and inventory of furniture, appliances, and the contents of the wine cellar will be made by the owner (or assigned representative) at both at the beginning and end of the stay between the owner (or representative) and the renter. These documents will bear the signature of both parties and will be the only reference in the event of a dispute concerning the inventory and/or differences between the arrival and exit inventory relating to the furniture, appliances, and contents of the wine cellar. Any differences with the inventory or discrepancies must be reported to the owner (or his representative), no later than 10:00 am, the day after the day of arrival.

The cleanliness of the accommodation will be accepted by the renter when the renter arrives in the place. The renter is responsible for maintaining the cleanliness of the accommodation during the stay, unless the renter selects the option “cleaning during the stay” (“ménage durant le séjour” in French). The cleaning of the accommodation at the end of the stay is already included in the price of the rental.

Even if the cleaning after departure is included in the rental price, the renter must return the accommodation in a correct state of cleanliness, tidy up the entire kitchen, clean all dishes, empty the dishwasher, empty all the bins and dispose of the rubbish in the available containers. Sorting the rubbish is not necessary because a specialized company is in charge of sorting the waste after the renters leave. If the above points are not respected appropriately, the owner reserves the right to charge additional costs (refer to Article 23).

Article 9 – Appliances, bath towels and bedding:

The accommodation is rented with various items for your comfort. Bath towels and bed sheets are included in the rental price. Any missing items on the exit inventory will be charged and deducted from the deposit.

Article 10 – Rental deposit:

A security deposit of 2000 EUR is requested by the owner. It is paid, at least 3 working days before the date of arrival in the property, to the following bank account –  IBAN: BE38 0689 4961 5172 – BIC: GKCCBEBB – Account name: Doctor Bruno Slaviero SRL. The deposit is intended to cover all costs that the renter may still owe to the landlord when the premises are returned. The security deposit is returned by bank transfer to the bank account that made the initial deposit, within 5 working days after the exit inspection, with any deductions of restoring the premises if damage is noted and/or after deduction of the additional costs related to non-compliance with certain instructions (see Article 23). If the amount of the security deposit is insufficient, the renter must pay the difference.

In the event of a dispute, the owner may, under the owner’s responsibility, keep the deposit until the responsibilities are clearly established. If it turns out that the renter is not liable for the sums claimed, and that all or part of the deposit must be returned, interest at the legal rate will be due from the landlord on the final amount to be returned.

Article 11 – Duration of the stay:

The reservation is established for a fixed duration. The renter may not under any circumstances claim any right to remain in the premises at the end of the stay.

Article 12 – Use of the premises and neighbourhood etiquette:

The renter uses the rented property in accordance with its purpose (holiday home) and as a model citizen without causing any disturbance to the neighbours (noises, smells, smoke, lights, etc.).

The owner may terminate the rental agreement without giving notice, if the renter causes major disturbance to the surrounding area, even if the renter has been warned not to do so, or if the renter behaves in such a way as to violate obligations under the contract to such an extent that immediate cancellation of his contract is justified.

The renter is obliged to keep the accommodation in its correct state of cleanliness.

The renter must not smoke, or vape in the accommodation or outhouses. Cigarette butts are strictly to be disposed of in the provided ashtrays.

The renter must not change the position of any of the indoor or outdoor furniture.

The renter must not change the position of any of the bottles in the wine cellar.

If the above points are not respected appropriately, the owner reserves the right to charge additional costs (refer to Article 23).

Article 13 – Use of the swimming pool, sauna and jacuzzi:

Children are under the full responsibility of their parents or an adult and must always be accompanied by an adult in the swimming pool, sauna or jacuzzi. Children who do not know how to swim must wear armbands, a swimming vest, or a swimming belt.

The renter must not use glassware in the swimming pool, around the swimming pool, in the jacuzzi and in the sauna, and to strictly use the unbreakable glasses provided.

The renter agrees not to smoke and/or eat in the swimming pool, jacuzzi and sauna. The presence in the swimming pool, jacuzzi or sauna of broken glass, food, cigarette butts or any other dirt or waste (plastics, mud, drinks, etc.) resulting from not respecting the rental rules will incur service charges for restoration (see Article 23).

The sauna and jacuzzi are advised against people suffering from cardiovascular or respiratory diseases as well as pregnant women.

The swimming pool, sauna and jacuzzi are prohibited for people in the state of intoxication.

The renter must respect the safety instructions indicated on the signs located around the swimming pool, jacuzzi and sauna.

The company Docteur Bruno Slaviero SRL, owner of Villa Wood, declines all responsibility in the event of an accident occurring in the swimming pool, sauna, jacuzzi or their surroundings.

The company Docteur Bruno Slaviero SRL, owner of Villa Wood, cannot be held responsible for a case of force majeure (technical problem, any other incident, etc.) where use of the sauna, jacuzzi or swimming pool is impossible, and the renter cannot claim any compensation, full refund, or partial refund from the price of the stay.

Article 14 – Use of the wine cellar:

A wine cellar is available for the renter at an additional fee. Wine prices are available in the cellar book and in the digital brochure.

The renter must not change the location of the bottles in the cellar.

The tenant must pay for any bottle that is partially or fully consumed, as well as any broken bottles. Online payments via the digital welcome booklet is preferred.

In the event of a defective bottle (corked, stale wine), the renter must put the wine back in its bottle with its cork and report it to the owner (or the equivalent representative) during check-out. Any defective bottle that has more than a quarter of the bottle consumed will be fully charged.

People under 16 are prohibited from purchasing bottles of wine or beer.

Article 15 – Use of the billiards table:

People under 16 are prohibited from playing on the billiards table

The renter must take care around the pool table when handling the pool cue (walls, ceiling, lighting, lamps, etc.). Any tearing of the table cloth will be invoiced and deducted from the deposit (see Article 23).

Article 16 – Capacity:

The maximum capacity of the cottage cannot exceed 10 people (children and babies included). The tenant must respect this limit.

Any violation of this clause may result in the immediate termination of the reservation, with full responsibility of the renter, and the owner will receive the total amount of the rental.

Article 17 – Pets:

Animals are not accepted at the residence.

Article 18 – Theft:

The renter must lock the premises when leaving the villa during the stay. In the event of non-compliance with this clause, responsibility for any theft, damage and other material damage falls with the renter and will be subject to additional charges. In the event of theft or damage to property belonging to the renter, it is the responsibility of the renter to make the insurance declaration. The company Docteur Bruno Slaviero SRL, owner of Villa Wood, declines all responsibility in the event of theft.

Article 19 – Damages:

The renter must immediately inform the owner (or representative) of any disaster or damage occurring in the accommodation, or on the outside, even if there is no visible damage.

The renter must notify the owner (or representative) immediately of any urgent and/or necessary repairs, in which any failure of notification will result in the renter being assumed responsible for the damage resulting from this silence.

The renter must authorize the owner (or his representative) to carry out any repairs which become urgent and/or necessary during the rental without claiming compensation.

In the event of loss or damage to one or more elements of the villa, caused by the renter, the cost of repair or replacement costs will be invoiced and deducted from the deposit, upon presentation of supporting documents by the owner, within a maximum period of two months.

Non-compliance with regulations, safety and hygiene rules, and damage or negligence which could result in direct or indirect damage to equipment, people or future rentals, entails the responsibility of the renter and will be invoiced accordingly.

Article 20 – Fire damage insurance:

As part of the fire insurance policy, the owner has subscribed to a clause waiving recourse by the company against the renter.

As a result, the personal property of the renter and other occupants is never insured.

Article 21 – Water, electricity, and heating:

The supply of water and electricity for normal consumption is included in the rental price. Logs for the wood-burning fireplace are included in the rental price and must be used in a responsible way. Any excessive consumption of water, electricity or firewood will be charged and deducted from the deposit.

Article 22 – Non-respect of premises, damage and sanctions:

Service fees linked to non-compliance with the terms and conditions will result in additional invoicing and a deduction from the deposit:

• In the event of non-compliance with the ban on smoking or vaping in the villa, all costs of sanitation, refreshing and degreasing of the premises and equipment will be borne by the tenant: starting from 750 EUR
• Setting off the fire alarm on purpose: 150 EUR
• Cleaning fees to clean away litter and/or cigarette butts in the area surrounding the villa: 50 EUR per hour
• Service fees in the event of the presence of broken glasses, food, cigarettes or of any unexpected objects in the swimming pool, sauna or jacuzzi, including all costs to put the area back in conformity (safety, emptying, sanitation, cleaning, etc.) which will be the responsibility of the tenant: starting from 550 EUR
• Service fees to clean or tidy any forgotten dishes: 50 EUR per hour
• Service fees for any additional maintenance: 50 EUR per hour
• Service fees to reorganise any misplaced bottles in the wine cellar: 50 EUR per hour
• Service fees to reorganise any misplaced indoor or outdoor furniture: 50 EUR per hour
• Replacing lost keys: 150 EUR
• Replacing torn or damaged billiard table cloth: 850 EUR

Article 23 – Use of the charging station for electrical vehicles:

There is a charging station available for electric cars that involves additional fees if used.

Article 24 – Forgotten objects:

The owner (or representative) can return forgotten items (clothes, telephone, etc.) to the renter by mail or parcel. However, any valuable item must be insured and returned with package tracking.

Shipping will only be made after payment of shipping costs is made in advance.

Article 25 – In case of dispute:

In the event of a dispute, only the courts of the judicial district of Liège where the head office of the company Docteur Bruno Slaviero SRL, owner of Villa Wood is located, are recognised.