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General conditions

Article 1 – Recognition by the General Commission for Tourism

The owner certifies that the rented property complies with the provisions of the Walloon Tourism Code of 1 April 2010.

Article 2 – Conclusion of the contract :

In the case of a direct booking (not online), the rental will be considered definitive once the full payment has been received and the general conditions and house rules have been signed and returned to the owner.

The rental concluded by the tenant who signs the reservation may in no case benefit even partially to third parties, natural or legal persons, except with the written agreement of the owner. Any infringement of this last paragraph could lead to the immediate cancellation of the rental to the detriment of the tenant, the proceeds of the rental remaining definitively with the owner.

Article 3 – Payment :

Payment for the rental is usually made online via the Villa Wood website or via the various OTAs (Online Travel Agencies) such as Booking, Airbnb, etc.

In case of direct booking, the tenant can make a bank transfer of the total amount of the stay.

Article 4 – Cancellation by the Tenant and early departure:

Cancellation conditions are governed by the price plan chosen at the time of online booking. The cancellation policy for online bookings is the same as for online bookings, i.e:

For stays of 2 nights: if the tenant cancels up to 15 days before arrival, the total amount of the rental is refunded to the tenant. If the tenant cancels less than 15 days before arrival, the total amount of the rental will be retained by the owner.

For stays of at least 3 nights: if the tenant cancels up to 30 days before arrival, the total amount of the rental is refunded to the tenant. If the tenant cancels less than 30 days before arrival, the total amount of the rental will be retained by the owner.

Non-refundable rate: if the tenant cancels at any time, the total amount of the rental remains with the owner.

If the stay is shortened by the tenant, the total amount of the rental remains with the owner. No refund will be made.

Article 5 – Cancellation by the owner :

In case of cancellation of the rental by the owner, the total amount of the rental is refunded to the tenant, without any compensation costs.

Article 6 – Arrival / Departure:

The gîte is available on the day of arrival from 4pm, except in the case of a paid « early check-in » option.

In case of late or delayed arrival, the tenant must inform the owner (or his representative). If the Tenant does not arrive on the scheduled day, after a period of 24 hours without notifying the owner, the reservation is considered cancelled and the sums paid remain with the owner who may dispose of the property.

Tenants must vacate the gîte by 11am on the day of their return, except in the case of the « late check-out » option.

Article 7 – Condition of the premises, inventory and maintenance :

The inventory of fixtures as well as the inventory of furniture, equipment and the wine cellar will be made jointly at the beginning and end of the stay by the owner (or his representative) and the tenant. These documents will bear the signature of both parties and will be the only reference in the event of a dispute concerning the inventory of fixtures and/or differences between the arrival and departure inventories of furniture, equipment and the wine cellar. Any discrepancies with the inventory or anomalies must be reported to the owner (or his representative) by 10.00 a.m. on the day following the day of arrival.

The state of cleanliness will be accepted by the tenant at the time of entry into the premises. The cleaning of the premises is the responsibility of the Tenant during the rental period, except in the case of the paid option « cleaning during the stay ». Cleaning at the end of the stay is included in the rental price.

Even if the end of stay cleaning is included, the tenant commits himself to tidy up the kitchen, to have washed the dishes, to empty all the dustbins and to put the rubbish in the containers provided.

Article 8 – Equipment, bath and bed linen :

The accommodation is rented with appliances and various comfort equipment. Bath and bed linen are included in the rental price. Any missing items on the departure inventory will be charged.

Article 9 – Deposit or security :

A security deposit of 2000 euros is required by the owner. It is paid on the day of arrival in the property, in cash. This deposit is returned within a maximum of 2 months after the inventory of fixtures has been drawn up by both parties at the end of the rental period, after deduction of the cost of restoring the property if any damage has been found and/or after deduction of the additional costs incurred by failure to comply with certain instructions (see Article 19).  If the amount of the security deposit is insufficient, the Tenant undertakes to make up the amount after the exit inventory.

The security deposit is returned by the landlord within a period not exceeding 60 days, also in case of early departure preventing the establishment of the inventory of fixtures on the day of the tenant’s departure. Generally, the cash deposit is returned on the day the tenant leaves.

Article 10 – Duration of the stay :

The hirer makes a reservation for a fixed period and may not under any circumstances claim any right to remain in the premises at the end of the stay.

Article 11 – Use of the premises and respect for the neighbourhood:

The tenant shall use the rented property in accordance with its purpose (holiday home) and in good faith without causing any disturbance to the neighbourhood (noise, odours, smoke, lights, etc.).
The tenant undertakes not to smoke or vapourise in the accommodation.
The tenant agrees not to modify the layout of the interior and exterior furniture.
The tenant agrees not to modify the location of the bottles in the wine cellar.

Article 12 – Use of the swimming pool, sauna and jacuzzi :

Dr Bruno Slaviero SRL declines all responsibility for accidents occurring in the swimming pool, sauna, jacuzzi and their surroundings.

Article 13 – Capacity :

The tenant agrees to respect the maximum capacity of the accommodation of 10 persons. If the number of tenants exceeds the capacity of the accommodation, the owner (or his representative) may refuse the additional persons or make them leave the premises. Any modification or breach of contract will be considered at the initiative of the tenant, the total amount of the rental remaining definitively with the owner.

Article 14 – Animals :

Pets are not allowed.

Article 15 – Theft :

The tenant is obliged to lock the premises when leaving the villa. In the event of non-compliance with this clause, the Tenant is responsible for any theft, damage and other material damage which will be invoiced. In case of theft or degradation of goods belonging to the tenant, the latter commits himself to make the declaration to his insurance. The company Docteur Bruno Slaviero SRL declines any responsibility in case of theft.

Article 16 – Damage :

The Tenant undertakes to inform the Landlord (or his representative) immediately of any damage and deterioration occurring in the accommodation, as well as outside, even if no apparent damage results.

The Tenant undertakes to notify the Landlord (or his representative) immediately of any urgent repairs required, failing which he shall be liable for any damage resulting from his silence.

The Tenant undertakes to authorise the Owner to carry out any repairs that may become urgent and necessary during the rental period, without claiming compensation.

In the event of loss or damage to one or more elements of the villa caused by the Tenant, the cost of repairing or replacing them will be invoiced or deducted from the deposit, upon presentation of proof by the owner, within a maximum period of two months.

Failure to comply with the rules and regulations, safety and hygiene regulations, and any damage or negligence that could result in direct or indirect damage to the equipment, people or future rentals, will incur the responsibility of the hirer and will be invoiced.

Article 17 – Fire insurance :

The tenant is obliged to insure the rented premises. He must therefore check whether his main home policy includes the holiday extension (holiday rental). If not, he must take out the necessary extension. The tenant must present the insurance certificate before moving in. In any case, the tenant’s personal property is not insured.

Article 18 – Water, Electricity and Heating:

The supply of water, electricity, heating and logs for the wood-burning fireplace is included in the rental price.

Article 19 – Non-respect of the premises and sanctions :

Service charges due to non-compliance with the terms and conditions will result in an additional charge or deduction from the deposit:

  • If smoking or vaping is not allowed in the villa: € 350
  • Triggering the fire alarm: 250 €/triggering
  • In case of littering or cigarette butts in the plantations: €150
  • Debris of glass, food, cigarettes or other rubbish in the pool, sauna or jacuzzi: € 350
  • If the location of the bottles in the wine cellar is changed: €100
  • In case of modification of the location of the indoor and/or outdoor furniture: 150 €.

Article 20 – Forgotten items :

We can send back to the tenant the forgotten objects (clothes, telephone, …) by mail or by parcel but obligatorily with a follow-up of parcel and an insurance for the objects of value.

The shipment will be made after payment of the shipping costs.

Article 21 – Dispute :

In the event of a dispute, only the courts or justice of the peace competent for the place of operation of Dr Bruno Slaviero SRL shall be competent.

Adress: Rue de la Forge 66, 6970 Tenneville

E-mail: welcome@villawood.be

Tel: +32(0)470 17 66 14

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